For queries about your TalkTalk broadband service.
on 22-05-2024 04:57 PM
Hi
Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now !
we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!
i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ?
thank you
Tuesday
Thanks for the update. Did the engineer have any explanation for what could be causing the problem?
Chris
Chris, Community Team
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Tuesday
Just to update - the engineer came and as predicted as not hot weather internet was fine !
however the engineer said that another household in the area had also reported the same fault, so was going to be investigated further . Pls can you look into this . Many thanks
Monday
I've booked the engineer for tomorrow morning - July 02 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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Monday
Thanks. I'll book the engineer now and get back to you with the details (yes the engineer should be able to see the previous engineer's report)
Chris
Chris, Community Team
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Monday
Any morning except for Friday . However , if the weather isn’t warm /hot then the internet is likely to be on ! It’s so frustrating !
just so the engineer knows
Monday
Yes please .
will they be able to see the previous engineers report ?
Many thanks
Monday
Thanks. If you are still experiencing problems we'll need to arrange another engineer visit, would you like us to do this?
Chris
Chris, Community Team
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Monday
Sadly off again in hot weather .
we have now had 3 new routers so the problem doesn’t appear to be the router but another issue .
please advise of next steps
many thanks
Monday
Hi Rose,
How has it been since your last post?
Chris
Chris, Community Team
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Saturday
Staff will follow up on Monday, @Rose66#.
Only Chat available before then now:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Saturday
Hello
Thank you for the router , as predicted sadly no internet with the new router .
again - internet been out since midday and still out with new router .
please can you advise the next steps.
Many thanks
Saturday
Thank you for letting me know . I will keep you posted when the new router arrives .
Friday
Hi Rose66#
Thanks for your reply.
If the same fault is still occurring with the new router then we will need to pass this back to Openreach.
Thursday
Thank you very much . If we still have the same problem with this router it would be good to understand what the next steps are .
Thank you for your help
Thursday
I've not seen a request for a new router but I've order one now, it should be with you within a couple of working days
Chris
Chris, Community Team
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Thursday
Yes please - they said they would request a new one . Have you seen this report ?
Thursday
I can send a router to test with, would you like me to arrange this?
Chris
Chris, Community Team
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Thursday
I don’t think so ! They were there 3 hours . He was going to write a report and suggest a new router .
please can you follow up ?
internet was out yesterday from 10am -9 pm .
many thanks
Thursday
Thanks for the update, did the engineer have any idea what might be causing the disconnections?
Chris
Chris, Community Team
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on 26-06-2024 07:23 PM
Sadly not . He was there 3 hours . I think he is going to request a new router but that’s the 3rd one in 2 years !
Today the internet went off at 10am.