No power light on router

[Treetops14]

Morning 

The power light on the router is not working. We have plugged other things into the socket and they work fine.  Do we simply need a new router?

[Debbie-TalkTalk]

Hi @Treetops14 

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

[Debbie-TalkTalk]

Hi @Treetops14 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Divsec]

Hi @Treetops14 quite possibly, do you have another router you can try?

Your post has been escalated and you should hear on Monday.

 In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here