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Broadband help

For queries about your TalkTalk broadband service.

No service

Booski
First Timer
Private Message

on ‎05-02-2022 09:39 PM

Message 3 of 3

I finally had broadband fitted yesterday after moving house + waiting nearly 2 month. I am still unable to use wi-fi. What needs to be done. The engineers who fitted it, done just that fitted it and disappeared never hung about to see if it was working

Amboo
Labels:
0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎07-02-2022 07:54 AM

Message 1 of 3

Hi Booski,

 

How are you getting on, do you still have no service?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Skynet_TX
Community Star
Private Message

‎05-02-2022 09:44 PM - edited ‎05-02-2022 09:45 PM

Message 2 of 3

Hi @Booski,

 

Was yesterday your 'go live' date ?

 

Did you receive a text/email to confirm your service had gone live ?. Are you able to log into the 'My Account' site to check the status of your activation ?

 

What light(s) do you have showing on the router ?

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.

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