No welcome email

[TominLondon]

Yesterday I upgraded my existing TT account and I saved a transcript of the chat. It says " We will send a welcome that will give you full details of your new contract"

I assume the person I was chatting with meant a welcome *email*. 

24 hours later I haven't received this welcome email. When should I expect it?

[Arne-TalkTalk]

Hi TominLondon

Welcome emails are only generated on new orders, as you order was a renewal, the information that would have been included is shown in My Account under the My Package tab. 

Sorry for any confusion. 

[TominLondon]

We're wandering off the point. The point: I was told I would be sent a welcome email. I need that email.

[ferguson]

T&Cs can be found from the Legal link at the bottom of the page. 

[TominLondon]

Yes, my account has been updated but I have not had any sort of email from TalkTalk. I would expect TT to confirm the T&C of my new package.

[ferguson]

If you entered into a new contract then you should get some confirmation. Have you checked if My Account has been updated to reflect the changes? 

[TominLondon]

 It is an upgrade from Faster Fibre to Fibre 65. The person I chatted to said specifically "We will send a welcome [sic] that will give you full details of your new contract".

[Karl-TalkTalk]

Hi

Was this just an upgrade from fibre 35 to fibre 65 ?  If so, an email would not need to be sent as this is a quick upgrade and is often completed in less than 24 hrs.

Thanks  

Karl.