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For queries about your TalkTalk broadband service.

Nord vpn stopped working on talk talk.

Linzi23
First Timer
Private Message

on ‎01-02-2023 03:13 PM

Message 4 of 4

Following some of the threads on here and spoke to talk talk about a firmware/software upgrade to my router. 

The technical dept have never heard of such a thing. 

Can anyone help me? 

Thanks 

Linzi 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎03-02-2023 06:56 AM

Message 1 of 4

Hello,

 

Do you still need assistance with this?

 

Thanks

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-02-2023 07:29 AM

Message 2 of 4

Hi Linzi23

 

Can you add your home phone number or account number to your 'Community Profile' so I can take a look.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Skynet_TX
Community Star
Private Message

on ‎01-02-2023 06:57 PM

Message 3 of 4

Hi @Linzi23,

 

If a firmware update is required then the support team here on the community will be able to help with that when they return tomorrow.

 

What model of router do you have ?

 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

 

  • Your name
  • Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
  • An alternative contact number

This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

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