Replacement power cable for talk talk broadband router

[hblauth]

Hello, please can someone tell me what type of power cable I need to buy to replace the old one? I think it's a 12V 1.5A DC power supply, but I'm not sure what size adaptor I need.

Thanks

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

[Karl-TalkTalk]

Hi @hblauth 

If you can update your Community Profile, we can pick this up for you.

Karl.

[Skynet_TX]

Hi @hblauth,

If the power cable / adaptor has failed by itself (rather than by someone damaging it) then the support team here on the community may be able to arrange for a replacement router together with all of the cables (they can't just supply the cable, it would be the whole router package).

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

[martswain]

TT have supplied numerous routers and HUBs over the years and each has a specific power supply.

EXACTLY what model do you have ?