Not activated on activation day

[stanwixmarra]

Hello,

Today was supposed to be activation Day. It's now nearly 9pm and still not activated.

An engineer was supposed to come this morning to install the broadband (I paid a fee for this) but I received a text message yesterday saying this wasn't necessary.

I have plugged the router in, but nothing. I have had a series of live chats with various agents who all say it will happen but still nothing. I can't contact anyone now either by live chat or phone as it's closed for the evening. Also, no communication by text or email from talk talk at all today.

I am rather disappointed by this and hope someone will sort it out urgently.

[Chris-TalkTalk]

No problem, will do 🙂

[stanwixmarra]

Hi Chris,

Thank you. Openreach have been in touch and there coming tomorrow morning.

Thank you for your help; please keep your fingers crossed!

[Chris-TalkTalk]

OK thanks Stuart, can you provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday and we'll book the engineer for you

Chris

[stanwixmarra]

Hi Chris,

The engineer has been but couldn't fix the problem. He says we MUST have an Openreach engineer come round to sort it out. Please could you arrange this as he couldn't get through to Openreach?

Thank you,

Stuart 

[Chris-TalkTalk]

Hi Stuart,

Yes the engineer is booked to attend today, please let us know how you get on

Chris

[stanwixmarra]

Hello Chris,

Yes, I'll certainly let you know. Please could you check that the engineer is still booked in to attend? It's for Wednesday 11/10/23 in the morning.

Best Wishes,

Stuart 

[Chris-TalkTalk]

Hi miladenaa,

If you need assistance can you please start your own thread and we'll be happy to help

Chris

[miladenaa]

An engineer from brightsparks is due to visit our house on Wednesday 11/10/23 - this was booked by an agent on the live chat last week 

[Chris-TalkTalk]

Hi Stuart,

Please let us know how the engineer visit goes tomorrow

Chris

[stanwixmarra]

Hello Debbie,

The router is still flashing orange and there is no dial tone. There's a very faint static sound when I pick up the phone.

Please could you ensure an engineer can come to our house to sort it out?

Best Wishes,

Stuart 

[stanwixmarra]

Thanks Debbie 

[Debbie-TalkTalk]

Hi Stuart

I've checked and the notes on the fault ticket do advise that a TalkTalk engineer visit has been arranged.

[stanwixmarra]

Hi Debbie,

An engineer from brightsparks is due to visit our house on Wednesday 11/10/23 - this was booked by an agent on the live chat last week. The appointment doesn't appear to be showing in 'my account' - please could you check that an engineer is still coming because the broadband and landline isn't working?

Thank you

Stuart 

[Debbie-TalkTalk]

Hi Stuart

The divert is definitely on and active, this must be related to the fault location affecting the divert. Apologies for this.

Please let let me know if the no dialtone/no sync fault is still present at the test socket when you get home later on?

[stanwixmarra]

Hi Debbie,

The call divert still doesn't appear to be working 

[Debbie-TalkTalk]

Hi Stuart

The divert is on and active, please let me know if it's not working this morning.

If the fault is still present when you get home this evening, with the router at the test socket then please let me know as we will need to book an Openreach engineer visit to the property.

[stanwixmarra]

I'm at work now, but before I left everything was plugged in and the light was flashing orange.

[Debbie-TalkTalk]

Hi Stuart

The line tests are now all clear. The issue at the exchange appears to be resolved.

Are the phone and router connected at the test socket at the moment?

I will check divert now.

[stanwixmarra]

Please could you make sure that the call divert number is working so that we can receive phone calls?

[stanwixmarra]

I got a text and email this morning saying that my services were up and running through