For queries about your TalkTalk broadband service.
on 04-10-2023 08:57 PM
Hello,
Today was supposed to be activation Day. It's now nearly 9pm and still not activated.
An engineer was supposed to come this morning to install the broadband (I paid a fee for this) but I received a text message yesterday saying this wasn't necessary.
I have plugged the router in, but nothing. I have had a series of live chats with various agents who all say it will happen but still nothing. I can't contact anyone now either by live chat or phone as it's closed for the evening. Also, no communication by text or email from talk talk at all today.
I am rather disappointed by this and hope someone will sort it out urgently.
on 11-10-2023 02:36 PM
No problem, will do 🙂
Chris, Community Team
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on 11-10-2023 02:32 PM
Hi Chris,
Thank you. Openreach have been in touch and there coming tomorrow morning.
Thank you for your help; please keep your fingers crossed!
on 11-10-2023 11:42 AM
OK thanks Stuart, can you provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday and we'll book the engineer for you
Chris
Chris, Community Team
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on 11-10-2023 11:02 AM
Hi Chris,
The engineer has been but couldn't fix the problem. He says we MUST have an Openreach engineer come round to sort it out. Please could you arrange this as he couldn't get through to Openreach?
Thank you,
Stuart
on 11-10-2023 07:13 AM
Hi Stuart,
Yes the engineer is booked to attend today, please let us know how you get on
Chris
Chris, Community Team
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on 10-10-2023 04:09 PM
Hello Chris,
Yes, I'll certainly let you know. Please could you check that the engineer is still booked in to attend? It's for Wednesday 11/10/23 in the morning.
Best Wishes,
Stuart
on 10-10-2023 03:14 PM
Hi miladenaa,
If you need assistance can you please start your own thread and we'll be happy to help
Chris
Chris, Community Team
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on 10-10-2023 02:37 PM
An engineer from brightsparks is due to visit our house on Wednesday 11/10/23 - this was booked by an agent on the live chat last week
on 10-10-2023 10:57 AM
Hi Stuart,
Please let us know how the engineer visit goes tomorrow
Chris
Chris, Community Team
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on 09-10-2023 11:01 PM
Hello Debbie,
The router is still flashing orange and there is no dial tone. There's a very faint static sound when I pick up the phone.
Please could you ensure an engineer can come to our house to sort it out?
Best Wishes,
Stuart
on 09-10-2023 02:19 PM
Thanks Debbie
on 09-10-2023 02:17 PM
Hi Stuart
I've checked and the notes on the fault ticket do advise that a TalkTalk engineer visit has been arranged.
on 09-10-2023 02:13 PM
Hi Debbie,
An engineer from brightsparks is due to visit our house on Wednesday 11/10/23 - this was booked by an agent on the live chat last week. The appointment doesn't appear to be showing in 'my account' - please could you check that an engineer is still coming because the broadband and landline isn't working?
Thank you
Stuart
on 09-10-2023 09:35 AM
Hi Stuart
The divert is definitely on and active, this must be related to the fault location affecting the divert. Apologies for this.
Please let let me know if the no dialtone/no sync fault is still present at the test socket when you get home later on?
on 09-10-2023 09:28 AM
Hi Debbie,
The call divert still doesn't appear to be working
on 09-10-2023 09:01 AM
Hi Stuart
The divert is on and active, please let me know if it's not working this morning.
If the fault is still present when you get home this evening, with the router at the test socket then please let me know as we will need to book an Openreach engineer visit to the property.
on 09-10-2023 08:50 AM
I'm at work now, but before I left everything was plugged in and the light was flashing orange.
on 09-10-2023 08:48 AM
Hi Stuart
The line tests are now all clear. The issue at the exchange appears to be resolved.
Are the phone and router connected at the test socket at the moment?
I will check divert now.
on 09-10-2023 08:34 AM
Please could you make sure that the call divert number is working so that we can receive phone calls?
on 09-10-2023 08:33 AM
I got a text and email this morning saying that my services were up and running through