I upgraded to Fibre 150 in 2020 & enjoyed speeds of 105Mbps to 115Mbps consistently over the period of my fixed term contract. The guaranteed minimum is 97Mbps.
That contract came to an end in October 2022 & ever since then, my speed has been below the minimum guaranteed level - averaging at around 65Mbps, but getting as low as 50Mbps.
I had an engineer sent out in January who confirmed that that line/equipment was all OK. They did say that I was at the end of the line & would never get 150Mbps in my location, but I was happy with the 105Mbps+ I was getting beforehand. After the engineer's visit, speeds went up to 95Mbps, but still under the minimum guarantee. Since then, they have slid back down to 50-60Mbps & stayed there.
I've written in a complaint to get the service restored to it's previous level & have been directed to connect again on chat or in the community.
I've also asked for the procedure for reclaiming the monies owed for the break of service contract by not supplying minimum speeds for the last 5 months. This has not been provided.
Anyone any clues as to how I can get my speed/connection back to where it was for 2yrs?
& any advice on how to claim back against the failure to meet the minimum conditions of service?
