Old talk talk router

[Steviewilliams101]

I have been a talk talk broadband customer for many years and recently started to notice the service dropping in and out, also our iPhones gets unconnected many times daily, is there a way to get an upgrade?? The current router is the Huawei HG633

[Debbie-TalkTalk]

Hi @Steviewilliams101 

You're welcome 🙂

Debbie

[Steviewilliams101]

Thank you

[Debbie-TalkTalk]

Hi @Steviewilliams101 

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks again.

Debbie

[Steviewilliams101]

Morning Debbie,

All done as requested, Thanks for your help

[Debbie-TalkTalk]

Morning @Steviewilliams101 

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router.

Thanks

Debbie