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Broadband help

For queries about your TalkTalk broadband service.

One of the former Shell Customer that received the no payment message.

CJ007
First Timer
Private Message TalkTalk

on ‎31-08-2024 08:41 AM

Message 3 of 3

The lack of information about what is going on is abit stressful, as I've already had a stressful couple of years and I really don't want the added headache and I don't want to have to pay the admin fee, as I was told, I didnt have to do anything during the switch and I know it says we won't be charged but still....
So I was wondering should I just try and pay the bill manually or wait for the outcome?
I equally don't want to be charged twice.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎06-09-2024 08:37 AM

Message 1 of 3

Thanks @fr8ys 

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎31-08-2024 08:49 AM

Message 2 of 3

you wont be charged twice and the fee will be deleted from your account.

 

There is a pinned topic to the top of the forum from a TalkTalk staff support member to this effect.

 

If you are able to pay via an alternative method then please do so.

 

The Direct Debit should work for your next bill.

 

Its unfortunate that the timing of the transfer meant that the Direct Debits did not transfer at the same time.

 

Hope this helps to put your mind at rest.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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