cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

One of the former Shell Customer that received the no payment message.

CJ007
First Timer
Private Message TalkTalk
Message 3 of 3

The lack of information about what is going on is abit stressful, as I've already had a stressful couple of years and I really don't want the added headache and I don't want to have to pay the admin fee, as I was told, I didnt have to do anything during the switch and I know it says we won't be charged but still....
So I was wondering should I just try and pay the bill manually or wait for the outcome?
I equally don't want to be charged twice.

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

you wont be charged twice and the fee will be deleted from your account.

 

There is a pinned topic to the top of the forum from a TalkTalk staff support member to this effect.

 

If you are able to pay via an alternative method then please do so.

 

The Direct Debit should work for your next bill.

 

Its unfortunate that the timing of the transfer meant that the Direct Debits did not transfer at the same time.

 

Hope this helps to put your mind at rest.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes