Openreach 'Circuit defined number'.

[Talentless]

Good Evening,

Openreach worked on the pole outside our home today.  Our landline is working but our broadband modem cannot now connect to the internet.

When we dial 17070 it gives a circuit defined number that's different from our landline number.

Should the circuit defined number be the same as the landline number?

Thanks for reading.

[Chris-TalkTalk]

That's great news, thanks for letting us know 🙂

Chris

[Talentless]

Thanks for following up Chris.  OpenReach engineer fixed the telegraph pole problem on Tuesday - everything is now working as it should.

ps:   My Thanks also to Gliwmaeden2 for the speedy & useful advice.

[Chris-TalkTalk]

Hi Talentless,

How are you getting on, are you still experiencing problems?

Chris

[Talentless]

Many Thanks for your prompt response Gliwmaeden2 - I'll follow your advice.

All the best for the coming year.

[Gliwmaeden2]

Definitely not OK then!

Follow up by phoning them in the morning. 

Post back here if it seems to be resolved. 

Otherwise please just wait till staff reply (i.e. next week) before posting further. This thread needs to keep moving forward in the queue for attention and further posts will push you back in the queue, which could be considerable by Tuesday. 

[Talentless]

Me again,

The landline only works for calls out  -  incoming calls aren't being received.

Summary:

1.   No broadband connection.

2.  No incoming calls (but calling out          is OK.

[Gliwmaeden2]

You'll be quicker reporting this directly to Talktalk. See opening hours for Chat /phone support near the bottom of this page, @Talentless:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need forum staff support, complete your community forum profile details with what should be your Talktalk landline number. Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Forum staff will not be back till after the New Year holiday. 

When you dial up 17070, you should be hearing your normal landline number read back.