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Broadband help

For queries about your TalkTalk broadband service.

unable to connect to VPN

Mcross
Chatterbox
Private Message

on ‎04-01-2023 12:38 PM

Message 8 of 8

I cannot connect to my work VPN via my TALK TALK router.

I can make this connection via a vodafone mobile hotsot. I have seen this is a problem for lots of your customers who have also lost this functionality.

 

Is there a resolution for this??

Michael Cross
Labels:
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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Mcross

on ‎05-01-2023 09:23 AM

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Mcross
Chatterbox
Private Message

on ‎05-01-2023 09:19 AM

Message 2 of 8

thanks that has worked.

Michael Cross
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Mcross

on ‎05-01-2023 09:17 AM

Message 3 of 8

Hi

 

OK, just wanted to make sure I was looking at the correct details.

 

I've updated the router firmware, can you try the VPN now and let me know what happens.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Mcross
Chatterbox
Private Message

on ‎05-01-2023 09:14 AM - last edited on ‎05-01-2023 09:16 AM by

Private Message

Message 4 of 8

Hi Karl

 

The account is in the name of my land lord we both live in the same flat.

Michael Cross
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Mcross

on ‎05-01-2023 08:15 AM

Message 5 of 8

Hi

 

Is the account in your name, that phone number is bringing up an account in a different name?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Mcross
Chatterbox
Private Message
In response to Karl-TalkTalk

on ‎04-01-2023 04:00 PM

Message 6 of 8

Hi Karl,

 

I have added the telephone number attached to the account in question.

Michael Cross
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-01-2023 01:32 PM

Message 7 of 8

Hi

 

Can you add your home number or account number to your 'Community Profile' so I can locate your details.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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