For queries about your TalkTalk broadband service.
on 05-04-2023 03:49 PM
I require Openreach to come and re-terminate my incoming line to a new position. Who can arrange this for me please and I would like some idea of the cost.
on 06-04-2023 11:23 AM
Sounds like a good outcome (and nicely cheaper than the BT price) 😉
on 06-04-2023 10:01 AM
OK thanks, the cost to move the master socket is usually £128.40. If you'd like to go ahead could you confirm that you accept the charge and I'll pass this over to our LVR team to contact you and arrange the appointment
I've also sent you a PM to confirm some details
Thanks
Chris
Chris, Community Team
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on 06-04-2023 08:48 AM
Hi Chris,
In effect yes. At present my incoming line terminates on a Master Socket in an upstairs bedroom. I would like it moved to my downstairs living room where an unused Master Socket (5C) already exists. The existing line comes from a nearby pole and either needs extending or run as new cable from the pole.
Thank you
on 06-04-2023 07:41 AM
Hi leoman2018,
Do you just need the master socket moving?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 05-04-2023 09:10 PM
Staff will advise when they pick up your thread during the day, @leoman2018.
They are on here Monday-Friday (possibly not over the Bank Holiday), but not weekends.
on 05-04-2023 06:22 PM
Thanks for that info. Still trying to find out who initiated my request as Live Chat a while back said they couldn't help !
05-04-2023 04:53 PM - edited 05-04-2023 04:53 PM
It's cheaper organised through Talktalk, as listed in their price for an Openreach engineer moving the master socket, @leoman2018:
https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291
on 05-04-2023 04:46 PM
Thank you for the link.
on 05-04-2023 03:53 PM
Looks expensive https://www.bt.com/pricing/current/Exch_Lines_boo/1294_d0e453.htm#1294-d0e453 to me