Openreach required

[leoman2018]

I require Openreach to come and re-terminate my incoming line to a new position. Who can arrange this for me please  and I would like some idea of the cost.

[talkwhatever]

Sounds like a good outcome (and nicely cheaper than the BT price) 😉 

[Chris-TalkTalk]

OK thanks, the cost to move the master socket is usually £128.40. If you'd like to go ahead could you confirm that you accept the charge and I'll pass this over to our LVR team to contact you and arrange the appointment 

I've also sent you a PM to confirm some details

Thanks

Chris

[leoman2018]

Hi Chris,

 In effect yes.    At present my incoming line  terminates on a Master Socket in an upstairs bedroom. I would like it moved to my downstairs living room where an unused Master Socket  (5C) already exists.  The existing line comes from a nearby pole and either needs extending or run as new cable from the pole.

Thank you

[Chris-TalkTalk]

Hi leoman2018,

Do you just need the master socket moving? 

Chris

[Gliwmaeden2]

Staff will advise when they pick up your thread during the day, @leoman2018. 

They are on here Monday-Friday (possibly not over the Bank Holiday), but not weekends. 

[leoman2018]

Thanks for that info. Still trying to find out who initiated my request as Live Chat a while back said they couldn't help !

[Gliwmaeden2]

It's cheaper organised through Talktalk, as listed in their price for an Openreach engineer moving the master socket, @leoman2018:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

[leoman2018]

Thank you for the link.

[talkwhatever]

Looks expensive https://www.bt.com/pricing/current/Exch_Lines_boo/1294_d0e453.htm#1294-d0e453 to me