Our internet went off on October 31st (along with a few other houses on our street who use a mix of ISPs). TT rasied a case on OpenReach and they said that on Nov 3rd they had fixed it (which they had not asmy TT router was stil flashing amber/white). TalkTalk then said that to be able to escalate it back to Openreach they needed to send a TT engineer to my house and they came today (Nov 8th). As expected, the engineer tried a new router and it made no difference. After the engineer visited I got a text from TT saying I had to do some further tests in my home. I called TT and had to do all of the questions and router/modem resets again before Openreach could book an appointment to have an engineer come out tomorrow.
I have a bad feeling that the Openreach engineer is just going to throw it back at TT and I am just stuck between the two of them with no internet. I have had to purchase a 4G router and pre-loaded data SIM to be able to allow myself and my wife to continue to work from home and have spent hours on the phone with TT. If anyone from TT can do anything to look into this issue and ensure that Openreach understand that this is definitely their problem, as multiple houses are offline, it would be very much appreciated.
