We can all get pipped at the post with special offers popping up after we have agreed a deal, @Domh929.
It doesn't necessarily mean that she was cheated in any way on the doorstep, and there is always an element of "buyer beware" in this scenario.
I make a policy of not doing any deals, ever, on the doorstep!
However, if your mother needs staff support, you need to complete your own community forum profile details and add her details too.
Better still, if she signs into the forum in her own right, as you yourself may be subject to further security checks.
Please go via your avatar/name; settings; personal information, to complete your own details. In Private Notes, at the end of that section, add your mother's name, address, landline number and account number. SAVE CHANGES.
Staff reply during the day, Monday to Friday
Gliwmaeden2, a fellow customer.
