PPTP VPN Not Working

[cassiearq]

Hello, for the third time in the last few years this has stop working and I need it in order to be able to work from home please

[Debbie-TalkTalk]

Hi @cassiearq 

Apologies for this.

Please can you send me a Private Message with the serial number from the back of your router.

[cassiearq]

any luck with this as I can't keep on using the internet from my phone as I'm going to run out of data?

[cassiearq]

the router is on but its losing connection every minute

[Chris-TalkTalk]

Do you currently have an internet connection, our systems are showing that your router isn't connected to the internet?

Chris

[Chris-TalkTalk]

OK, I'll take a look and get back to you

Chris

[cassiearq]

hi Chris,

the laptop is not connecting to the internet at all which is the same issue as before. The contract renewed last week and today is the first time I used my work laptop and i have had to connect it to the network from my phone and wifi not connecting. 

[Chris-TalkTalk]

Hi cassiearq,

What happens when you try to connect to the VPN, do you get an error message?

When did the latest issue with the VPN start?

Chris

[cassiearq]

This has happened before as previously advised and this is what needs doing. so can someone please do this? 

 My IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times. 

So from reading this forum I either need an update of my firmware like this person had

https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120 

Or like this other person I would need a new router as i have the exact same problem

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346 

Please advise as this is getting urgent and frustrating knowing is a well know error with your routers and no one within the company seems to be able to help

[kanya-TT]

Because you have just renewed. It could be that your I.T from work need to update the VPN as well. Have spoken to them.

[cassiearq]

it's not letting me work from home after I have renewed my contract with yourselves. So I think the firmware needs updating? 

[kanya-TT]

Hey there, Cassiearq. Are you still referring to the same VPN issue?