PPTP VPN

[PaulUrq]

Hi, 

I am trying to connect to a PPTP VPN to allow me to work from home but it would seem this is blocked by Talktalk, can any9ne help?

Thanks

Paul

[PaulUrq]

Thanks Chris

[Chris-TalkTalk]

The update is failing which is what I expected really. I'll give it 10 minutes and try again 

Chris

[Chris-TalkTalk]

OK, I'll start the update now, please don't switch off your router

Chris

[PaulUrq]

Yes that would be good thanks

[Chris-TalkTalk]

I think we are going to need to update your router's firmware. Unfortunately we are experiencing some problems at the moment with firmware updates but we can give it a try now if you like?

Chris

[Chris-TalkTalk]

OK thanks, just leave this with me for a minute and I'll get back to you

[PaulUrq]

Hi Chris, this has now been done

Thanks

[Chris-TalkTalk]

OK thanks. Can you update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[PaulUrq]

Yes

[Chris-TalkTalk]

The Sagemcom?

[PaulUrq]

Its the talktalk hub

[Chris-TalkTalk]

OK, which router do you have?

[PaulUrq]

No, I haven't managed to connect before.

[Chris-TalkTalk]

OK thanks, has it worked in the past?

Chris

[PaulUrq]

Hi Chris,

The message is:

'Can't connect to VPN.

The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least one internet device between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists contact your network administrator or ISP.'

Thanks

Paul 

[Chris-TalkTalk]

Hi Paul,

What happens when you try to connect to the VPN, do you get an error message? Has it ever worked?

Chris