For queries about your TalkTalk broadband service.
on 10-03-2023 08:10 AM
Hi,
I am trying to connect to a PPTP VPN to allow me to work from home but it would seem this is blocked by Talktalk, can any9ne help?
Thanks
Paul
on 10-03-2023 08:41 AM
OK thanks, just leave this with me for a minute and I'll get back to you
Chris, Community Team
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on 10-03-2023 08:40 AM
Hi Chris, this has now been done
Thanks
on 10-03-2023 08:32 AM
OK thanks. Can you update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 10-03-2023 08:28 AM
Yes
on 10-03-2023 08:22 AM
The Sagemcom?
Chris, Community Team
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on 10-03-2023 08:21 AM
Its the talktalk hub
on 10-03-2023 08:20 AM
OK, which router do you have?
Chris, Community Team
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on 10-03-2023 08:19 AM
No, I haven't managed to connect before.
on 10-03-2023 08:18 AM
OK thanks, has it worked in the past?
Chris
Chris, Community Team
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on 10-03-2023 08:17 AM
Hi Chris,
The message is:
'Can't connect to VPN.
The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least one internet device between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists contact your network administrator or ISP.'
Thanks
Paul
on 10-03-2023 08:13 AM
Hi Paul,
What happens when you try to connect to the VPN, do you get an error message? Has it ever worked?
Chris
Chris, Community Team
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