PPTP VPN

[PaulUrq]

Hi, 

I am trying to connect to a PPTP VPN to allow me to work from home but it would seem this is blocked by Talktalk, can any9ne help?

Thanks

Paul

[Debbie-TalkTalk]

Hi Paul

I'm so glad to hear this, thanks for letting me know.

Debbie 🙂

[PaulUrq]

Hi Debbie,

Yes all seems to be working now. Thanks

[Debbie-TalkTalk]

Hi Paul

Is your VPN connection working ok now?

[Debbie-TalkTalk]

Hi @Steve-03 

Please can you create a new topic/thread on the Community, I can then take a look at this for you.

Thanks

[Steve-03]

Hi Debbie,

I'm hoping you can assist me.

I have the same issue as mentioned in the below post.

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN/m-p/2964482#M853060

Please could you or a member of the Talk Talk team arrange for my router firmware to be update as soon as possible as I believe this will resolve my issue.

I did originally log this with support but it has never happened.

Thanks for your assistance,

Steve

[Debbie-TalkTalk]

Hi Paul

Apologies for the delay.

The firmware has been updated, please can you retest?

[PaulUrq]

Hi Chris, 

Has there been any update on this yet? 

Thanks

Paul

[Chris-TalkTalk]

Hi Paul, 

Yes I'm sorry about this, unfortunately the issue hasn't been resolved yet and the latest information that we have (from earlier today) is that it should be resolved within two weeks. I'm sorry but there's no alternative router that we can send

Chris

[PaulUrq]

Hi Chris,

Has there been any update from the product team? Is there an alternative router that can be used to resolve the issue? I really need a resolution on this ASAP so in the absence of any movement I'll need to looker ay alternative providers.

Thanks

Paul

[Chris-TalkTalk]

Unfortunately the upgrade has failed again. I'll let you know when I have an update from the product team

Chris

[Chris-TalkTalk]

Hi Paul,

I think our product team tried the update on Friday. I'll give it another try now

Chris

[PaulUrq]

Hi Chris, 

Has there been any update on this? I really need this resolved in order to work from home or will need to look for an alternative ISP that allows PTPP VPN connections.

Thanks

Paul

[Chris-TalkTalk]

I'm sorry I don't. I'll let you know when they get back to me

Chris

[PaulUrq]

Thanks Chris, do you have any indication of time frames for the products team?

Thanks

[Chris-TalkTalk]

No problem. I've tried again but it's still not working. I'll pass it to our products team to see if they can do anything

Chris

[PaulUrq]

Thanks Chris

[Chris-TalkTalk]

The update is failing which is what I expected really. I'll give it 10 minutes and try again 

Chris

[Chris-TalkTalk]

OK, I'll start the update now, please don't switch off your router

Chris

[PaulUrq]

Yes that would be good thanks

[Chris-TalkTalk]

I think we are going to need to update your router's firmware. Unfortunately we are experiencing some problems at the moment with firmware updates but we can give it a try now if you like?

Chris