PS4 not conecting to wireless

[Nitzzu]

Hi, my PS4 is not connecting to wireless. I can connect it to my mobile hot spot but not to talktalk wireless.

[Chris-TalkTalk]

Hi Nitzzu,

Has your PS4 never been able to connect to wifi or is it a problem that's just developed recently?

Chris

[Nitzzu]

Hi  I have updated my profile. Thanks!

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Nitzzu,

I'm sorry to hear this. What happens when you try to connect? Do you receive any error messages? Have you tried powering down the router for a full 30 minutes and then re-tested this again please?

Thanks

Michelle