Packet loss for the last 4 days

[Shaun1990]

Hi i have been getting packet loss while gaming for the last 4 days and its unplayable is they anyone who can help me ? 

Thank you  

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed is varying slightly and I can also see some re-connections on the line. Does your main socket have a test socket please?

Thanks

[Shaun1990]

i updated my info

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks