I’m extremely frustrated because, after we upgraded from an old slow system (copper cable)
to Fibre35, although it is sometimes faster it is very unstable and drops out frequently.
The change to Fibre35 happened in November and I’ve had problems ever since. As a result of talking to engineers our modem has been replaced and the firmware updated, but this has not resolved the problem.
Since then I’ve had about 3 or 4 further conversations with engineers but although they confidently tell me they have resolved the issue it turns out that they haven’t. On each occasion I’ve gone through all the detailed scans on the TalkTalk app, but this never reveals the nature of the problem. Possibly this is because the dropping out is very intermittent and the scan does not happen to take place during one of these periods. Generally the broadband drops out for only a few minutes at a time, though occasionally longer.
There is only my wife and I in the house and we are not heavy users. Website viewing or Instagram scrolling etc plus sometimes television. There seems to be no correlation between our usage and the frequency of dropouts.
I feel I need to speak to someone more senior in management because I am getting nowhere but can’t see any way of doing this. Any suggestions welcome, please.
Graham
