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Broadband help

For queries about your TalkTalk broadband service.

Ping not working

JohnAaronRose
Participant
Private Message

on ‎15-11-2023 09:01 AM

Message 25 of 25

When i try to ping my ip address as shown as shown in the 'Internet Connectivity' admin web page all packets get lost. Why is that?

John
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24 REPLIES 24

KeithFrench
Community Star
Private Message TalkTalk
In response to KeithFrench

on ‎15-11-2023 10:49 AM

Message 21 of 25

I have just proved that whilst NAT Loopback might have an impact if the firewall allowed PINGs, it is the firewall that is blocking this in the first instance.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-11-2023 10:44 AM

Message 22 of 25

The private IP addresses are the ones on the device side of the router (default of the 192.168.1.0 network). You can't ping the router's WAN IP address because of two reasons:-

 

  1. Incoming PING requests are not normally allowed by the firewall, for your privacy.
  2. NAT loopback blocks any packet being sent from the private side of the router, out to the internet & back in, as it is considered a security risk.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JohnAaronRose
Participant
Private Message
In response to KeithFrench

‎15-11-2023 10:34 AM - edited ‎15-11-2023 10:35 AM

Message 23 of 25

I can ping the Gateway (92.30.64.1) but not the Public IP Address ( 92.30.75.195). Not sure what you mean by the private IP address: is it the IP address of the LAN (i.e. 192.168.1.1)?

John
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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-11-2023 10:19 AM

Message 24 of 25

Do you mean the IP address of your device, the router's private or public one?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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