Please book an engineer

[talktome3]

No internet since Wednesday morning, spent 90mins on chat to diagnose issue that required a engineer to be booked. Received text to book engineer on Thursday, spent an age trying to do this via text then told to go via the chat. Spent further hour+ today going through the chat to be told i've have to go through the tests all over again and i must be at home to do this (in the office because i have no broadband). More tests required just to figure out whether the engineer potentially needs to enter my property or not. Made a complaint, missed a call from a 'supervisor' who left a message to call back. Both phone numbers used do not accept calls. Received a text message to state the next available time for a call is Wednesday next week! Tried to call the number provided to change this and told the office is now closed.

No resolution achieved and still no internet for the foreseeable future. The customer service here is farcical.

Anyone reading this that could actually resolve my issue and book the engineer to resolve the issue??

[Chris-TalkTalk]

Hi talktaome3,

How are you getting on, I've checked our end and your Internet connection appears to be up and running now and line test is passing?

Chris

[talktome3]

Profile has been updated, still no internet for 17 days and talktalk refusing to send an engineer to my property to address the issue, claiming more diagnostics still need to be carried out to confirm its a 'valid fault', including asking whether i use windows 8 or 10 and asking me to reset my network adaptor.  I've wasted hours on the chat speaking to people you cannot think outside the designated checklist of questions, keep going back to square one asking basic question.  Ultimately, the router is not showing any connection to the internet via once you login to the settings.  Ridiculous!

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[talktome3]

I received a text to state that an engineer had been round - still no internet for over 10 days now

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @talktome3,

Unfortunately the support team here on the community only work regular UK working hours, so will probably not be around now until Tuesday. If you need an engineer the live chat or phone support teams should hopefully be able to do that for you. Alternatively the team here will be able to help next week.