For queries about your TalkTalk broadband service.
on 25-03-2023 04:06 PM
My router keeps changing the WiFi channel to one occupied by a neighbour with a strong signal. I think this is called 'WiFi optimisation' and I'd like it switched off. I can see empty channels and I'd like to set it to one of those.
Thanks.
on 03-04-2023 07:00 AM
Hi Richard
That's great 🙂
Please let us know if you do experience any further issues.
Debbie
on 01-04-2023 06:16 PM
Debbie,
Thank you. The channel has stayed where I put it. Things are working better. (The strong neighbour signal has also moved, but not on to mine (yet)).
Richard.
on 28-03-2023 07:32 AM
Hi Richard
How's the connection been since the WIFI optimisation was switched off?
Thanks
Debbie
on 27-03-2023 06:49 AM
Hi Richard
I have switched the WIFI optimisation off, please let us know how the connection compares.
Thanks
on 25-03-2023 04:16 PM
Hi @RichardDL,
Assuming you have the Sagemcom Wi-Fi Hub then the support team here will be able to switch off Wi-Fi Optimisation for you. They will hopefully be able to pick this up when they return on Monday.
Note that if you ever do a factory reset of the router, or if the router takes a firmware update, this setting will get switched back on, so you would need to ask the team here to switch it off for you again.