Make sure that you have completed your community forum profile details, @john114.
Go via your avatar; settings; drop down menu...Personal Information. Scroll down to find the button for SAVE CHANGES.
Staff need this information to identify your account. They'll reply during the day.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
