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Broadband help

For queries about your TalkTalk broadband service.

Postage Bag not delivered

hsnharmanci
First Timer
Private Message

on ‎10-05-2022 06:36 PM

Message 4 of 4

I cancelled my broadband contract as I would be moving out of the UK.  Although I had contacted the TalkTalk team to request a pre-paid postage, I didn't receive it on time and left the country last week. Still, my landlady agreed to send the equipment, but I don't know whether the postage from Talktalk reached the address? How can I find out the kit has arrived? Is there someone to help me to send another kit and ensure that it arrives at the address?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to hsnharmanci

on ‎16-05-2022 12:32 PM

Message 1 of 4

Hi hsnharmanci

 

The returns bag has been dispatched and should have already arrived.

 

Regards

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hsnharmanci
First Timer
Private Message
In response to Divsec

on ‎11-05-2022 09:52 AM

Message 2 of 4

Nop, she lives in another city. That's why, when she comes to the address, I need to make sure that the postage bag arrives. 

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Divsec
Community Star
Private Message TalkTalk

on ‎11-05-2022 07:35 AM

Message 3 of 4

Hi @hsnharmanci couldn't your landlady tell you? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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