Power cable to router failed

[Chrissyg]

My talk talk cable has failed, the router is pretty old, had it for ages, do I need to buy new power supply or will talktalk supply?

[Debbie-TalkTalk]

Hi @Chrissyg 

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Chrissyg]

Thank you Router received and all is working well

[Anonymous]

Hi @Chrissyg 

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

[Chris-TalkTalk]

I'm sorry for any inconvenience, the replacement router should be with you soon

Chris

[Chrissyg]

So I found it confusing posting on this forum, I had no internet, due to router failure so had to use my talktalk mobile data, lost all my data allowance over Sunday & Monday trying to get in touch with talktalk ( couldn’t manage to speak to a human by phone) but deflated now 

[Chris-TalkTalk]

Hi Chrissyg,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

[Chrissyg]

I have updated my profile

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle