Powerline adapter
on 12-05-2024 11:39 AM
Message 25 of 25
Hi my talk talk powerline adapters appear to have developed a fault one has no lights anymore . Could I be eligible for a replacement set please as I bought from talk talk
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Powerline adapters
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24 REPLIES 24
on 06-06-2024 12:33 PM
Message 1 of 25
Hi Nuthatch
I'm really sorry about this.
We've now been advised that this order has been cancelled as we are now unable to send the powerline adapter.
We are unable to send out any replacements for this. Apologies again.
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on 06-06-2024 12:20 PM
Message 2 of 25
The black oblong ones that connect together with the three green lights
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on 04-06-2024 03:24 PM
Message 3 of 25
Apologies again for the delay. Just to confirm, are they wireless extenders or just Ethernet powerline adapters?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 04-06-2024 12:05 PM
Message 4 of 25
Still waiting on the power line adapters. It's about three weeks now. This is a joke
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on 28-05-2024 03:42 PM
Message 5 of 25
Hi Nuthatch,
The order does appear to be being processed, if you don't receive them by the end of the week please let us know
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 28-05-2024 02:07 PM
Message 6 of 25
Hi Have the adapters been sent please?
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on 22-05-2024 07:00 AM
Message 7 of 25
Morning Nuthatch
It looks like warehouse team are processing another order for this and you should receive this this week.
I'm really sorry for the delays.
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on 21-05-2024 06:27 PM
Message 8 of 25
Any news yet on the replacement adapters please
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on 20-05-2024 01:58 PM
Message 9 of 25
Hi Nuthatch
I'm really sorry about this. I've escalated this to our warehouse team and I will post back here as soon as I have further information.
Thanks
Debbie
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on 20-05-2024 01:47 PM
Message 10 of 25
Hi I still haven't received the adapters unfortunately?
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on 20-05-2024 11:46 AM
Message 11 of 25
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on 17-05-2024 09:07 AM
Message 12 of 25
Hi Nuthatch
Apologies. I've just checked and it is showing as dispatched.
If you haven't received this by Saturday evening then please post back here and let me know.
Thanks
Debbie
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on 17-05-2024 09:01 AM
Message 13 of 25
No Debbie I haven't received it yet?
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on 16-05-2024 07:22 AM
Message 14 of 25
Hi Nuthatch
How are you getting on, have you received the powerline adapter?
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on 13-05-2024 10:50 AM
Message 15 of 25
Hi Nuthatch
No problem 🙂
Debbie
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on 13-05-2024 10:44 AM
Message 16 of 25
Thank you!
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on 13-05-2024 10:29 AM
Message 17 of 25
Hi Nuthatch
Thank you 🙂
I've ordered a replacement for you, please allow 24-48hrs for this to arrive.
You should also receive a returns bag for the faulty powerline adapter. Please let us know how you get on.
Debbie
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on 13-05-2024 10:13 AM
Message 18 of 25
Thank you I've now added this information to my profile
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on 13-05-2024 09:52 AM
Message 19 of 25
Hi Nuthatch
Please can you add your name and TalkTalk landline number to your Community Profile, I can then order a replacement for you.
Thanks
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on 13-05-2024 09:42 AM
Message 20 of 25
Yes I have Michelle
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