Problems with FAST5364 router - is upgrade or replacement required/

[andy_doddington]

I have a TalkTalk router, FAST5364, S/n N7181504N002434, H/w version FAST5364 3.00, s/w version SG4K10002816t, GUI version 3.7.8.

For some time now, I have been losing my internet every few weeks, which i have been resolving by restarting the gateway. Is it possible that this is down to a hardware issue, or might I need a firmware update?

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks