Router dead

[kannank]

Hello,

My router TalkTalk Wifi Hub FAST5364-T8 stopped working today. No wifi (no brodcast), no ethernet (PC does not detect a connection), The LED flashes at bootup and stays orange. A hard reset also had the same effect. No Wifi or ethernet.

Can you send a replacement router please?

[Philile-TT]

Great news! Thank you for the update. Cheers. 

[kannank]

@Philile-TT the router arrived today. I've installed it and works perfectly. No problem.

Thanks for your support!

[Philile-TT]

I have ordered the router and it will be delivered in the next 2-3 working days. 

[Philile-TT]

@kannank got it, thanks. 

[kannank]

@Philile-TT address sent via private message.

Thanks for your support.

[Philile-TT]

@kannank please send your address through private message for delivery purposes. 

[Philile-TT]

@kannank please bear with me, I will be with you shortly. 

[kannank]

@Philile-TT unfortunately the problem is still there. Orange led. No WiFi or Ethernet.

[kannank]

@Philile-TT the router is now reset using the reset button.

[Philile-TT]

Please reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.

[Philile-TT]

A factory reset is required on your router which will restore the router to it's original settings, including the Wi-Fi Network name (SSID) and password.

If the password has been changed, please refer to the one on the stickers attached to your router to find the original password.

Once the No Internet connection issue is resolved, I can assist you in reconnecting to the network.

[kannank]

@Philile-TT no. There is no wifi to connect to. I can not see the ssdi

[Philile-TT]

@kannank Have you made changes with the WiFi Network name (SSID) or password ?

[Philile-TT]

Our system is now checking whether your router is logging in to our network. This can take up to 1.5 minutes.

[Philile-TT]

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[Philile-TT]

As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner then we'll be able to progress once we see it connect.

[kannank]

@Philile-TT power off and on the router done.

the router was flashing white and orange before power cycle.

[Philile-TT]

Please restart your router by either pressing the power button on the side or switching it off at the wall socket. Wait 10 seconds to ensure it fully powers down, then turn it back on.

A temporary issue may have occurred, which is stopping the router from connecting. Rebooting it will ensure it makes an attempt to connect again.

[Philile-TT]

Based on the diagnostics I've completed with you I've now initiated a reset of the configuration of your service with Openreach in order to resolve the Internet access issue. This can take around 5 minutes to complete.

I'll need to wait for this to complete before continuing. Once it's completed I'll be asking you to reboot the router, so it attempts to reconnect after the configuration reset.

Please bare with me while this completes.

[Philile-TT]

I am unable to open the attachment, thank you for confirming that.