Problems with Sagemcom-FAST5364-3.T8 version SG4K100174 connecting

[kcegginton]

  The main problem is that the router has been dropping the connection more and more frequently and then taking up to 3 hrs to reconnect - fast orange blinking, slow orange blinking, white/orange blinking - then repeat & repeat - no steady white for up to 3 hrs.  No improvement after power-cycling and restarting gateway.

 >  I replaced router with an old Plusnet router - no problem - immediate, fast and steady connection - I would stick with that except that it was last updated in 2019 - so, potentially vulnerable.

 >  I have performed factory reset (both with pinhole on back and through online management screen) - problem recurred after reset.

 >  Logging into Router (192.168.1.1) now raises flags about a 'Self-signed' security certificate - I don't remember seeing this before - all browsers force me to ignore warning.

 >  I think it was after the last firmware update (months ago) that a worrying problem arose - the Dashboard Connection status reports "Your router is not currently connected to the internet" - depite it clearly being Online and the router (apparently) working correctly.  The connection diagram shows red line between 'router' and 'world'

>  The log is now showing some DNS errors - "netmon-control.dropbox.com" and Amazon & Avast urls as in attached screengrab.  Not seen before reset.

My worry is that my router is either failing or has been hacked.

Any help would be appreciated,

Ken

[kcegginton]

Hi Michelle,

Thank you for your attention to my problem. 

A replacement router might be a good place to start - I am quite concerned about the constant  misreporting of internet connection status and browser warnings about the 'self-certified' nature of the security certificate regardless of the connection issues.  

In that regard, I notice from the logs that during the last two nights, ADSL dropped at 03:30 (I assume by your command) but connection was re-established about 30 seconds later with no problem - so that is good - but I have not tried a full power-cycle to see if the full connection issues remain.

I take it that you have my postal address to send the replacement router to.

Cheers,

Ken

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've run a test on the line which is clear. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[kcegginton]

I certainly need to get this sorted - profile is up-to-date.

Thanks

[ferguson]

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