REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without fees?

[binz01]

Hi.

I renewed my contract recently. Last month I had issues with performance, came here and in the end an engineer came out to replace the only socket/line into the flat with a new Master Socket 5C  after which I was actually enjoying around 60Mbps for about five days. Now gradually I have seen continuous reduction in speeds. Does not matter what I do something is wrong. Also why does it say in the third picture my guaranteed speed is 32Mbps it used to say 64Mbps. I should be on the Fibre 65 contract. 

Also my WIFI hub is still on software version SG4K100136 which I believe is not the latest? And if this is the cast it's not updating by itself. 

Cheers

[Michelle-TalkTalk]

Hello,

Thank you for confirming. I've booked the engineer visit for April 06 2023,AM (8-1) Please let us know how you get on.

Thanks

[binz01]

Hi Michelle.

Yes I tried another router in the test socket. It was still acting up. And yes I except possible charges.

Can the appointment be booked for tomorrow as I'm in all day.

Thanks.

Michael.

[Michelle-TalkTalk]

Morning,

Can I just confirm before we arrange an engineer visit, has an alternative router been tested at the test socket? We would also need to confirm acceptance of possible time related engineer charges before we can arrange this visit.

Thanks

[binz01]

Hi Karl.

I'm in for the next two days. My speeds have gone back up all of a sudden, but yes just I'd like a check in case it drops again.

Thanks.

Michael.

[Karl-TalkTalk]

Hi

I'm showing a possible issue with the line and this will require an engineer, do you wish to proceed with booking this now ?

Karl.