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Broadband help

For queries about your TalkTalk broadband service.

Replaced router - now download speed has dropped

mikeyb200
Newbie
Private Message TalkTalk
Message 2 of 2

Hi, my TT Sagemcom router died last week, and has been replaced  by TT with an identical new one. 

With the old router, the download speed I was getting was always above 70Mb/s, sometimes as high as 75Mb/s - using the Ookla speed test. But with the new router, the speed has dropped to no more than 67Mb/s. It's been like this for 5 days now.

 

Will it eventually return to the previous levels of its own accord, or does TalkTalk need to do something to speed it back up again?

 

 

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1 REPLY 1

sajid
Whizz Kid
Private Message TalkTalk
Message 1 of 2

Switch off your router for a good 30 minutes and then on again to refresh the session to the cabinet, this should improve your speed.

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