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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router Request

Aaron1974
First Timer
Private Message TalkTalk

on ‎01-11-2025 10:22 PM

Message 5 of 5

Hi

 

Can I have a new Router sent please.  I replaced my old router with an Asus one about 5 years ago and having had line problems the Engineer who visited to check our lines believe it is the router.  Whilst they had reset the speed on the line and it was stable for a couple of days, download speed has now dropped 20Mbps.

 

Many thanks

 

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4 REPLIES 4

Philile-TT
Support Team
Staff
Private Message
In response to Aaron1974

on ‎03-11-2025 07:31 AM

Message 1 of 5

Hi there @Aaron1974 you have 2 threads, I will close this thread as duplicate. Please check on the other thread @ferguson has asked if you have a full fibre connection? 

Phili
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ferguson
Community Star
Private Message TalkTalk
In response to Aaron1974

on ‎02-11-2025 05:38 PM

Message 2 of 5

OK, but do you have one that you can try just for testing purposes? The support team are unlikely to be able to help with a third-party router. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Aaron1974
First Timer
Private Message TalkTalk

on ‎02-11-2025 05:20 PM

Message 3 of 5

I have 2 older Talktalk routers.  The last one was playing up a bit and I bought a higher spec one about 5 years ago.

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ferguson
Community Star
Private Message TalkTalk

on ‎01-11-2025 10:25 PM

Message 4 of 5

Do you not have a TalkTalk router at all? If not, what happened to it?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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