Replacement Router Request

[mfc4638]

Hi, I have previously reported a fault with my router. I spent a full day speaking to agents who requested I run the same tests over and over - they could not find a fault. 

Today my internet has dropped again, and the online diagnostic tool came to the same conclusion. I received the message that there may be an issue with my setup after running this test. 

Please can I request a new router ? I have tested an old one in the house from previous tenants, and can gain connection, so assuming it’s a fault with my own router. 

Thank you!

[Debbie-TalkTalk]

Hi @mfc4638 

That's great news, thanks for letting us know 🙂

Debbie

[mfc4638]

Thank you !

Received and all connected, thanks again 🙂

[Debbie-TalkTalk]

Hi @mfc4638 

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

[mfc4638]

Hi Debbie,

Thanks so much ! I’ve done this now 

[Debbie-TalkTalk]

Hi @mfc4638 

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie