For queries about your TalkTalk broadband service.
on 05-04-2022 06:12 AM
Hello please could I request that the Wi-Fi auto-optimisation be disabled again on on my Router.
This was previously disabled about 14 months ago, but is now active again.
There are a number of Wi-Fi networks near to me which I believe is affecting my Internet whilst using channel 1. When on channel 1 my speed can drop to almost 3 Mb/s.
I have to manually change my Wi-Fi channel to 11 almost on a daily basis which increases my speed back to 50 Mb/s.
The following day I find that my internet has automatically reverted back to channel 1 and I begin to experience slow speeds again.
Please can you help my turn off the auto-optimisation again and allow me to manually select the channel of my choice.
Thank you.
on 05-04-2022 06:51 AM
Hi MarkAT
Apologies for this.
The WIFI optimisation has been switched off. Please let us know if you do experience any further issues.
Thanks
Debbie