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Broadband help

For queries about your TalkTalk broadband service.

Returning equipment

JesusJF
Team Player
Private Message

on ‎13-04-2022 08:31 PM

Message 5 of 5

My contract finished the 4th of April but I still haven't received the bag to return the equipment. How long does it take to arrive? I have 42 days to return it, so I want to be sure I received the bag with enough time to return the equipment.

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
In response to JesusJF

on ‎14-04-2022 11:17 AM

Message 1 of 5

No problem 🙂

Chris, Community Team 

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JesusJF
Team Player
Private Message

on ‎14-04-2022 10:44 AM

Message 2 of 5

Thank you very much to you both for your help.

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎14-04-2022 10:16 AM

Message 3 of 5

Hi JesusJF,

 

I've ordered a returns bag, it should be with you within a couple of working days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Skynet_TX
Community Star
Private Message

on ‎13-04-2022 08:33 PM

Message 4 of 5

Hi @JesusJF,

 

The support team here should be able to look into this for you when they return tomorrow. If it looks like a bag has not been sent they should be able to arrange for one to be sent to you.

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