Returning equipment

[SueJV]

I returned my equipment on 20 nov and it was delivered on 22 Nov according to Royal Mail tracking. On Thursday I got an email telling me to return my equipment and today I received a bill for £0.00 which apparently I will continue to get until you get my equipment or you decide to charge me £50. My equipment is back with you so could you please get my account fully closed and let me know when that is done. 

[Arne-TalkTalk]

Thanks for the update.

[SueJV]

I’ve just had an email to say my returns are there so all is good and I close this thread. Thanks for your help everyone 

[Gliwmaeden2]

Put the tracking number in Private Notes, @SueJV, at the end of the Personal Information section. SAVE CHANGES. 

[SueJV]

Hi Arne 

I think I have updated my profile. The account number is in the phone number box. I can’t find a suitable place to put the tracking number so if you want that let me know where to put it 

Thanks 

[Arne-TalkTalk]

Hi SueJV

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[fr8ys]

I suggest you add a photo of your tracking receipt to your post so there is a record you can refer yo if any issues.

It does take a while sometimes for returns to be recorded so yours may well be in the pipeline.