For queries about your TalkTalk broadband service.
on 22-03-2024 09:15 AM
Hi
Sometime ago I purchased a new Fast 5364 router from TalkTalk.
I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.
Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.
I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.
If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?
Thanks.
on 22-03-2024 01:08 PM
Without knowing what version it is currently, as V174 has been the latest for some time now, I cannot answer your question. TalkTalk could only answer it, if your router was online.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 22-03-2024 11:38 AM
I don't know because it is not connected at the moment. Using an old router as mentioned.
Just hoping TalkTalk will confirm the router will be updated to latest version if I leave the router connected overnight.
I don't really want to disconnect my current setup to connect the 5364 now just to find its firmware version.
on 22-03-2024 11:30 AM
What firmware version does the 5364 have on it at the moment? The current firmware is V174, there is a newer version in the pipeline, but there is no precise date for its release.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?