Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Clarence]

Hi Michelle

Thanks so much for coming back to me.

I have connected the router and would be very pleased if you could let me know when you have carried out your check and updated the firmware if needed.

Thanks

[Michelle-TalkTalk]

Hi Clarence,

If it's possible to connect the router today (before 3pm) then we can check the firmware and update this if needed for you. It should only take a few minutes.

Michelle

[KeithFrench]

Without knowing what version it is currently, as V174 has been the latest for some time now, I cannot answer your question. TalkTalk could only answer it, if your router was online.

[Clarence]

I don't know because it is not connected at the moment. Using an old router as mentioned.

Just hoping TalkTalk will confirm the router will be updated to latest version if I leave the router connected overnight.

I don't really want to disconnect my current setup to connect the 5364 now just to find its firmware version.

[KeithFrench]

What firmware version does the 5364 have on it at the moment? The current firmware is V174, there is a newer version in the pipeline, but there is no precise date for its release.