Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Michelle-TalkTalk]

Will do 🙂

Thanks

Michelle

[Clarence]

Thanks Michelle.

I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.

If you could let me know when the rollout begins I will plug the router in.

Thanks ever so much for keeping me in the loop. Really appreciated.

[Michelle-TalkTalk]

Hi Clarence,

The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.

Thanks

Michelle

[Michelle-TalkTalk]

No problem. Sorry it's longer than we originally thought.

Michelle

[Clarence]

Thanks for keeping me updated Michelle.

[Michelle-TalkTalk]

Hi Clarence,

We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.

Thanks

Michelle

[Michelle-TalkTalk]

You're welcome 🙂

Michelle

[Clarence]

Hi Michelle. 

Thanks for the update.

Much appreciated.

[Michelle-TalkTalk]

Hi Clarence,

Just a quick update to let you know that there is still currently no date for the new firmware as yet but we'll keep you updated.

Michelle

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Fish_60]

Thanks for such a quick reply, I have no issues was just making sure my firmware is up to date, thanks.

Lee

[Michelle-TalkTalk]

Hi Lee,

This is the latest version of firmware. If you're experiencing any issues with your connection then please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Fish_60]

Hi, Is it possible for you to update my router firmware please.

Thanks in advance,
Lee

TalkTalk Wi-Fi Hub 2
version SG4K100174

 

Serial Number REMOVED
Hardware Version FAST5464 2.00
Software Version SG4K100174
GUI Version 5.100.1

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Clarence]

Excellent.

Thank you both again for all your help.

[Michelle-TalkTalk]

Hi Clarence,

We'll post back here as soon as this is available.

Thanks

Michelle

[Clarence]

Thanks Debbie

Will you let me know when the new firmware is available?

[Debbie-TalkTalk]

Hi Clarence

I'm so sorry to hear this.

We do have new firmware coming soon for the Sagemcom WIFI hub (in the next couple of months)

Once the new firmware is available then we can send you another hub and test this firmware version.

[Clarence]

Hi Debbie

Yes I received the router and spent nearly a whole day trying to connect my BT discs to it without success. They would connect momentarily and then drop out. Pretty sure it must be the version of firmware on the router.

I have reverted back to my old Huawei router which works fine, although slower.

Thank you for all your help. Shame we couldn't resolve the problem. 

I will probably buy a third party router.

I'll send the test router back to you in the returns bag.

[Debbie-TalkTalk]

Hi Clarence

Have you received the router?