For queries about your TalkTalk broadband service.
on 22-03-2024 09:15 AM
Hi
Sometime ago I purchased a new Fast 5364 router from TalkTalk.
I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.
Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.
I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.
If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?
Thanks.
on 14-05-2024 08:35 AM
Hi Clarence,
Just a quick update to let you know that there is still currently no date for the new firmware as yet but we'll keep you updated.
Michelle
on 14-05-2024 08:34 AM
No problem 🙂
Michelle
on 14-05-2024 08:33 AM
Thanks for such a quick reply, I have no issues was just making sure my firmware is up to date, thanks.
Lee
on 14-05-2024 08:31 AM
Hi Lee,
This is the latest version of firmware. If you're experiencing any issues with your connection then please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on
14-05-2024
08:27 AM
- last edited on
14-05-2024
08:30 AM
by
Michelle-TalkTa
Hi, Is it possible for you to update my router firmware please.
Thanks in advance,
Lee
TalkTalk Wi-Fi Hub 2
version SG4K100174
Serial Number REMOVED
Hardware Version FAST5464 2.00
Software Version SG4K100174
GUI Version 5.100.1
on 02-04-2024 10:40 AM
No problem 🙂
Michelle
on 02-04-2024 10:39 AM
Excellent.
Thank you both again for all your help.
on 02-04-2024 10:29 AM
Hi Clarence,
We'll post back here as soon as this is available.
Thanks
Michelle
on 02-04-2024 10:27 AM
Thanks Debbie
Will you let me know when the new firmware is available?
on 02-04-2024 08:45 AM
Hi Clarence
I'm so sorry to hear this.
We do have new firmware coming soon for the Sagemcom WIFI hub (in the next couple of months)
Once the new firmware is available then we can send you another hub and test this firmware version.
on 02-04-2024 08:29 AM
Hi Debbie
Yes I received the router and spent nearly a whole day trying to connect my BT discs to it without success. They would connect momentarily and then drop out. Pretty sure it must be the version of firmware on the router.
I have reverted back to my old Huawei router which works fine, although slower.
Thank you for all your help. Shame we couldn't resolve the problem.
I will probably buy a third party router.
I'll send the test router back to you in the returns bag.
on 02-04-2024 07:20 AM
Hi Clarence
Have you received the router?
on 26-03-2024 11:32 AM
Hi Clarence
You're welcome 🙂
Debbie
on 26-03-2024 11:26 AM
and thank you Debbie!
on 26-03-2024 09:15 AM
Hi Clarence,
Great, thank you 🙂
Michelle
on 26-03-2024 09:11 AM
Thanks Michelle
I'll let you know how I get on.
I really do appreciate all your help.
on 26-03-2024 09:09 AM
Hi Clarence
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 26-03-2024 08:51 AM
Good morning Michelle.
Yes, a replacement router to test would be great.
Thank you
on 26-03-2024 08:47 AM
Morning Clarence,
Ok, would you like us to send a replacement router for testing purposes to rule this out and see how this compares?
Thanks
Michelle
on 26-03-2024 08:43 AM
Hi Michelle
I have never had a replacement router to test before.
My original router was a Huawei HG633 and then I purchased the Sagemcom from TalkTalk some years ago because I wanted the increased performance, which it provided, increasing the download speed by about 25%.