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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 141 of 141

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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140 REPLIES 140

Message 101 of 141
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Clarence
Conversation Starter
Private Message TalkTalk
Message 102 of 141

Thanks Michelle.

I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.

If you could let me know when the rollout begins I will plug the router in.

Thanks ever so much for keeping me in the loop. Really appreciated.

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Message 103 of 141

Hi Clarence,

 

The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.

 

Thanks

 

Michelle

 

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Message 104 of 141

No problem. Sorry it's longer than we originally thought.

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 105 of 141

Thanks for keeping me updated Michelle.

Message 106 of 141

Hi Clarence,

 

We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.

 

Thanks

 

Michelle

 

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Message 107 of 141
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Clarence
Conversation Starter
Private Message TalkTalk
Message 108 of 141

Hi Michelle. 

Thanks for the update.

Much appreciated.

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Message 109 of 141

Hi Clarence,

 

Just a quick update to let you know that there is still currently no date for the new firmware as yet but we'll keep you updated.

 

Michelle

 

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Message 110 of 141
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Message 111 of 141

Thanks for such a quick reply, I have no issues was just making sure my firmware is up to date, thanks.

Lee

 

 

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Message 112 of 141

Hi Lee,

 

This is the latest version of firmware. If you're experiencing any issues with your connection then please can you create your own topic and we can look into this further for you.

 

Thanks

 

Michelle

 

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Fish_60
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 113 of 141

Hi, Is it possible for you to update my router firmware please.

Thanks in advance,
Lee

TalkTalk Wi-Fi Hub 2
version SG4K100174

 

Serial Number REMOVED
Hardware Version FAST5464 2.00
Software Version SG4K100174
GUI Version 5.100.1

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Message 114 of 141
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Clarence
Conversation Starter
Private Message TalkTalk
Message 115 of 141

Excellent.

Thank you both again for all your help.

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Message 116 of 141

Hi Clarence,

 

We'll post back here as soon as this is available.

 

Thanks

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 117 of 141

Thanks Debbie

Will you let me know when the new firmware is available?

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Message 118 of 141

Hi Clarence

 

I'm so sorry to hear this.

 

We do have new firmware coming soon for the Sagemcom WIFI hub (in the next couple of months)

 

Once the new firmware is available then we can send you another hub and test this firmware version.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 119 of 141

Hi Debbie

Yes I received the router and spent nearly a whole day trying to connect my BT discs to it without success. They would connect momentarily and then drop out. Pretty sure it must be the version of firmware on the router.

I have reverted back to my old Huawei router which works fine, although slower.

Thank you for all your help. Shame we couldn't resolve the problem. 

I will probably buy a third party router.

I'll send the test router back to you in the returns bag.

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Message 120 of 141
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