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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 133 of 133

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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132 REPLIES 132

Message 81 of 133

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 82 of 133

Brilliant! Everything is working fine, even the BT wifi disks.

Thanks everyone.

You guys are great!

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Message 83 of 133

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 84 of 133

Thanks.

I'll let you know how I get on with the new firmware.

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Message 85 of 133

Hi

 

Firmware should now be updated.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 86 of 133

Hi

 

Pushing firmware now.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 87 of 133

Connected and ready to go Michelle 😊

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Message 88 of 133

Hiya,

 

Yes of course, just post back here to confirm once it's connected please 🙂

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 89 of 133

Hi Michelle

I got away early so I'm at home now. 

Can we do the firmware upgrade if I plug the router in now?

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Message 90 of 133

Hi Clarence,

 

Yes sure, no problem 🙂 Just post here to confirm once the other router is connected.

 

Michelle 🙂

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 91 of 133

Hi Michelle

I am really sorry but I am just on my way out and will be out all day.

Please could we do it tomorrow morning?

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Message 92 of 133

Hi Clarence,

 

We can now update the router firmware for you. Would it be possible to connect the other router at some point today? (before 2pm ideally)

 

Michelle

 

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Message 93 of 133
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Clarence
Conversation Starter
Private Message TalkTalk
Message 94 of 133

Thanks Michelle.

I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.

If you could let me know when the rollout begins I will plug the router in.

Thanks ever so much for keeping me in the loop. Really appreciated.

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Message 95 of 133

Hi Clarence,

 

The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.

 

Thanks

 

Michelle

 

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Message 96 of 133

No problem. Sorry it's longer than we originally thought.

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 97 of 133

Thanks for keeping me updated Michelle.

Message 98 of 133

Hi Clarence,

 

We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.

 

Thanks

 

Michelle

 

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Message 99 of 133
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Clarence
Conversation Starter
Private Message TalkTalk
Message 100 of 133

Hi Michelle. 

Thanks for the update.

Much appreciated.

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