Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Debbie-TalkTalk]

Hi @Clarence 

Apologies for the confusion. Yes sure, I can start the firmware update at 10.30am, will this be ok?

[Clarence]

Morning Debbie.

The router currently connected is my old one which does have the latest firmware but keeps dropping out nearly every day which is why you sent me the new one. It is the new one which has the old firmware which doesn't work with my BT wifi disks so I reconnected my old router temporarilly because even though it keeps dropping out it does enable wifi via the BT disks.

I want to reconnect the new router you sent me but need the new firmware pushed out so it works with the BT wifi disks.

Would it be possible to do this after 10.30am this morning?

[Debbie-TalkTalk]

Morning @Clarence 

Apologies for the delay.

I can see that your router firmware has now updated to the latest version.

Thanks

Debbie

[Gliwmaeden2]

Just connect it now and leave it on all the time overnight  - that's when most updates happen,  @Clarence.

[Clarence]

Hi Debbie

Unfortunately the router that was sent does not have the latest firmware and so does not work with my wifi disks.

If I connect it tomorrow would it be possible to update the firmware?

Ideally between 8am and 11am.

[Debbie-TalkTalk]

Hi Clarence

No problem 🙂

Thank you 🙂

Debbie

[Clarence]

Wow. That was fast.

Thank you so much.

I will definitely let you know how I get on.

[Debbie-TalkTalk]

Hi @Clarence 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Clarence]

Hi Michelle

That would be great.

Thank you.

[Michelle-TalkTalk]

Hi Clarence,

Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[Clarence]

Dear All

Sorry to say that following the router update which seemed to fix the problems, it then disconnected every couple of days and I have to keep powering it down and restarting it to get back on line. Is this still a software (firmware) issue or could it be a hardware problem?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Clarence]

Brilliant! Everything is working fine, even the BT wifi disks.

Thanks everyone.

You guys are great!

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Clarence]

Thanks.

I'll let you know how I get on with the new firmware.

[Karl-TalkTalk]

Hi

Firmware should now be updated.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Pushing firmware now.

Karl.

[Clarence]

Connected and ready to go Michelle 😊

[Michelle-TalkTalk]

Hiya,

Yes of course, just post back here to confirm once it's connected please 🙂

Michelle

[Clarence]

Hi Michelle

I got away early so I'm at home now. 

Can we do the firmware upgrade if I plug the router in now?