Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Gliwmaeden2]

Just connect it now and leave it on all the time overnight  - that's when most updates happen,  @Clarence.

[Clarence]

Hi Debbie

Unfortunately the router that was sent does not have the latest firmware and so does not work with my wifi disks.

If I connect it tomorrow would it be possible to update the firmware?

Ideally between 8am and 11am.

[Debbie-TalkTalk]

Hi Clarence

No problem 🙂

Thank you 🙂

Debbie

[Clarence]

Wow. That was fast.

Thank you so much.

I will definitely let you know how I get on.

[Debbie-TalkTalk]

Hi @Clarence 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Clarence]

Hi Michelle

That would be great.

Thank you.

[Michelle-TalkTalk]

Hi Clarence,

Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[Clarence]

Dear All

Sorry to say that following the router update which seemed to fix the problems, it then disconnected every couple of days and I have to keep powering it down and restarting it to get back on line. Is this still a software (firmware) issue or could it be a hardware problem?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Clarence]

Brilliant! Everything is working fine, even the BT wifi disks.

Thanks everyone.

You guys are great!

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Clarence]

Thanks.

I'll let you know how I get on with the new firmware.

[Karl-TalkTalk]

Hi

Firmware should now be updated.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Pushing firmware now.

Karl.

[Clarence]

Connected and ready to go Michelle 😊

[Michelle-TalkTalk]

Hiya,

Yes of course, just post back here to confirm once it's connected please 🙂

Michelle

[Clarence]

Hi Michelle

I got away early so I'm at home now. 

Can we do the firmware upgrade if I plug the router in now?

[Michelle-TalkTalk]

Hi Clarence,

Yes sure, no problem 🙂 Just post here to confirm once the other router is connected.

Michelle 🙂

[Clarence]

Hi Michelle

I am really sorry but I am just on my way out and will be out all day.

Please could we do it tomorrow morning?

[Michelle-TalkTalk]

Hi Clarence,

We can now update the router firmware for you. Would it be possible to connect the other router at some point today? (before 2pm ideally)

Michelle