Router Firmware Update

[Clarence]

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

[Michelle-TalkTalk]

Hi Clarence,

Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[Clarence]

Dear All

Sorry to say that following the router update which seemed to fix the problems, it then disconnected every couple of days and I have to keep powering it down and restarting it to get back on line. Is this still a software (firmware) issue or could it be a hardware problem?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Clarence]

Brilliant! Everything is working fine, even the BT wifi disks.

Thanks everyone.

You guys are great!

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Clarence]

Thanks.

I'll let you know how I get on with the new firmware.

[Karl-TalkTalk]

Hi

Firmware should now be updated.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Pushing firmware now.

Karl.

[Clarence]

Connected and ready to go Michelle 😊

[Michelle-TalkTalk]

Hiya,

Yes of course, just post back here to confirm once it's connected please 🙂

Michelle

[Clarence]

Hi Michelle

I got away early so I'm at home now. 

Can we do the firmware upgrade if I plug the router in now?

[Michelle-TalkTalk]

Hi Clarence,

Yes sure, no problem 🙂 Just post here to confirm once the other router is connected.

Michelle 🙂

[Clarence]

Hi Michelle

I am really sorry but I am just on my way out and will be out all day.

Please could we do it tomorrow morning?

[Michelle-TalkTalk]

Hi Clarence,

We can now update the router firmware for you. Would it be possible to connect the other router at some point today? (before 2pm ideally)

Michelle

[Michelle-TalkTalk]

Will do 🙂

Thanks

Michelle

[Clarence]

Thanks Michelle.

I'm not actually using that router at the moment because the existing firmware doesn't work with my BT wifi disks.

If you could let me know when the rollout begins I will plug the router in.

Thanks ever so much for keeping me in the loop. Really appreciated.

[Michelle-TalkTalk]

Hi Clarence,

The new firmware should start to roll out in the next few weeks and your router should automatically update overnight.

Thanks

Michelle

[Michelle-TalkTalk]

No problem. Sorry it's longer than we originally thought.

Michelle

[Clarence]

Thanks for keeping me updated Michelle.

[Michelle-TalkTalk]

Hi Clarence,

We've received an update to advise that it is now looking like the end of the year before we can start the new firmware rollout.

Thanks

Michelle